Below, we present a section of frequently asked questions, if we do not answer your questions, please go to our contact section.
Cleto Reyes USA reaffirms its commitment to our customers by ensuring that each product has been handled safely by our staff, taking the necessary sanitizing measures at our workplace before being packaged for shipment. Learn about our COVID-19 protocol .
Cleto Reyes Customer Service is available via phone, email, WhatsApp and chat, also can visit our contact page. Business days: Monday to Friday 8:00 a.m. – 4:00 p.m.
Yes, we can make the calls needed. For time-sensitive orders, please call our Customer Service department during business hours at (833) 739-3787 and (619) 863-4557 ext. 1.
A confirmation email will be sent to your attention with your tracking information once your order has been processed and once your order has shipped so you can track your shipment every step of the way. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder. To ensure the delivery of our emails, please add [email protected] to your safe senders list in your email account management program.
All our customers, dealers and resellers have the option of selecting the service method and company preference for their shipment. Do to this selection all our shipments are free on board (FOB), meaning that the company is not responsible of late shipments, lost packages, customs and brokerage fees or any damage created during handling by the shipping service.
The initial shipping fee is not refundable once the product has been shipped, if the customer wants to change the delivery address or cancel the order once the package has been shipped a $13 USD fee will be charged or discounted if a cancel request is received.
Cleto Reyes is a company that sells every box equipment you can find in the market, it also sells products for Kickboxing, Muay Thai, MMA, and more, see our products.
Yes, our orders are processed securely and in compliance with all laws and regulations. Our website has an SSL certificate and secure transactions so that our customers have the security that their purchases will be made safely without worrying about their information being taken by third parties or additional charges.
We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover and PayPal
Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder. If you did not receive a confirmation e-mail, please contact us.
Cleto Reyes company ships to USA, Canada, Puerto Rico, Australia.
You can contact this number (833) 73937 87 ext. 1 also can visit our contact page, for more information.
Cleto Reyes accepts the return or exchange of merchandise with the original receipt and package for up to 60 days after purchase. Online and store returns apply a 25% restocking fee. The shipping and handling cost are cover by the customer, the original cost of shipping is nonrefundable. Dealer and reseller returns must be handled by them directly, please contact your authorized dealer. All sales are final on personalized or customized products, clothing, shoes and personal items like hand wraps, groin protectors and mouth guards without exception. Returns are refunded in the method of original payment.
If you had a problem with your order, please print the form below and follow the steps.
Contact this number (833) 73937 87 ext. 1 for more information in your order also can visit our contact page.
Orders generally ship within 1-2 business days after the order is received. Please note: this processing time occurs for all orders including those placed with expedited shipping. Delivery time depends on the level of service you select and where you are located.
Orders placed before 2:00 PM (PST) will process the same business day. Shipping time frame are Business Days only, if you place your order SATURDAY AFTER 12:00 PM (PST) we will process it on Monday morning, thank you for your consideration.
No, this is not possible so please do it by our website or in our stores around business hours. If you have any questions, contact us.
We normally have promotions, if you want to see which one are available at this moment you can go to our promos section and top product.
Yes, we have a section to consult the specific size chart of our products.
Cleto Reyes has its own authorized sellers’ section USA, CANADA, AUSTRALIA, PUERTO RICO in which you can see all of the sellers Cleto Reyes authorized.
If you do not have a Cleto Reyes Wholesale account, please contact [email protected]
Is very important to take care of your equipment for them to have a better longevity and durability. The care of each product is different you can check in Cleaning and Care Tips or Care of our Products.
Cleto Reyes warranty does not cover used, wear and tear or misused products. Products will be repair or replaced with the proof of original purchase only (receipt and package) in the same condition as received. Cleto Reyes will replace the product one day after purchase or one day after delivery notification. Please consider covering the shipping and handling cost. The 60 days warranty only applies for manufacturing defects. The item will be analyzed to evaluate if it is a manufacturing defect or a created damage. If the customer tries to fix up the product themselves, the warranty will be automatically lost. All our customers, dealers and resellers accept the policies published on our invoices and website.
The first step to start the warranty process you must send the following information to [email protected].
It’s rare, but occasionally we experience technical difficulties. In order to avoid frustration, you can contact us via phone call (619) 863-4557, email, WhatsApp and chat, also can visit our contact page. Our Customer Service representatives are standing by to assist you with your needs during business hours.
Yes, for a military discount you have to send your valid ID to [email protected] and you will receive your discount coupon in less than 1 hour on business days!
Creating a Cleto Reyes account is easy. Once you do, you’ll enjoy the many benefits of a Cleto Reyes Membership. We’ll send you an email to confirm. Create account here
Our amateur products are handmade designed and approved by U.S.A. Boxing for amateur and Olympic competition requirements.
Yes, we have shipping insurance with price of $11 USD, The Shipping insurance it’s optional if you don’t want the insurence you accept the risk of sending the package without insurance. CLETO REYES USA IS NOT RESPONSIBLE FOR UNFORESEEN EVENTS WITH THE DELIVERY OF YOUR PACKAGE.
Cleto Reyes USA has 2 official online stores, cletoreyesshop.com and cletoreyesboxing.com, our online stores handle 100% Cleto Reyes products. Different promotions are handled on each page and in both you can find our products.
