Customers, Dealers, and Resellers: We believe in giving you the freedom to choose your preferred service method and shipping company for your orders. This choice empowers you to select the best option that suits your needs.
Our shipments are categorized as “free on board (FOB).” This means that once your order is in the hands of the shipping company, we are not responsible for late deliveries, lost packages, customs and brokerage fees, or any damage incurred during handling by the shipping service. We encourage you to select a reputable shipping option that aligns with your delivery expectations.
Important Information for Canadian Customers Regarding Customs, Duties, and Taxes
To ensure you have a clear understanding of potential costs when ordering from Cleto Reyes USA, please be aware of the following regarding shipments to Canada:
Orders shipped to Canada are generally subject to Canadian customs duties and Goods and Services Tax (GST) or Harmonized Sales Tax (HST) upon arrival. These charges are assessed by the Canada Border Services Agency (CBSA) and are based on factors such as the product type, its declared value, and country of origin. As the importer of record, you, the customer, are responsible for paying these applicable duties and taxes.
Important Note Regarding Shipping Fees:
The shipping fees paid to Cleto Reyes USA solely cover transportation costs. These fees do not include Canadian customs duties, GST/HST, or any potential brokerage fees. Brokerage fees, if applicable, are separate fees that may be charged by the shipping carrier to cover the costs of customs clearance processing on your behalf.
Please also note that Cleto Reyes USA has no control over customs duties, taxes, or brokerage fees. These charges are determined by the Canada Border Services Agency (CBSA) and/or the shipping carrier and can vary depending on the item and its value.
For precise information regarding potential duties and taxes, we recommend contacting the Canada Border Services Agency (CBSA) directly or consulting with a Canadian customs broker. They will be able to provide you with detailed information based on your specific order and the items you are purchasing.
Potential Benefit for US-Made Products (Optional – if applicable): Sporting goods manufactured in the United States may qualify for duty-free entry into Canada under the Canada-United States-Mexico Agreement (CUSMA). However, please remember that Canadian Goods and Services Tax (GST) or Harmonized Sales Tax (HST) will still be applied to imports, even if duties are waived under CUSMA.
The initial shipping fee is nonrefundable once your product has been shipped. Please make sure to review your order details carefully before finalizing your purchase. If you find it necessary to change the delivery address or cancel your order after the package has been shipped, a $13 USD fee will be charged.
We understand that circumstances may arise, and we are here to assist you with any requests. We are committed to providing you with a seamless shopping experience. If you have any questions or require assistance with your order, please don’t hesitate to reach out to us. Your satisfaction is important to us, and we’re here to ensure your orders reach you in the best possible condition.
