Cleto Reyes warranty does not cover used, wear and tear or misused products. Products will be repair or replaced with the proof of original purchase only (receipt and package) in the same condition as received. Cleto Reyes will replace the product one day after purchase or one day after delivery notification. Please consider covering the shipping and handling cost. The 60 days warranty only applies for manufacturing defects. The item will be analyzed to evaluate if it is a manufacturing defect or a created damage. If the customer tries to fix up the product themselves, the warranty will be automatically lost. All our customers, dealers and resellers accept the policies published on our invoices and website.
The first step to start the warranty process you must send the following information to [email protected].
- Copy of the original receipt or order number.
- Detailed description of the defect.
- Serial number of the product.
- Include photos of the serial number, of the part of the product where the defect is located (if the defect is internal, be very emphatic in the description).
- General image of the product.