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Terms & Conditions
- Acceptance of your order will be completed at the moment you press PLACE ORDER, we will process and dispatch your items, you will received a notification email with a tracking number for your order. If your order is not accepted or processed by the financial institution you will receive a notification by email (please check your spam folder).
- Orders placed before 2:00 PM (PST) will process the same business day (Monday – Friday only) Orders placed Saturday before 12:00 PM (PST) will be process it on monday.
- Shipping time frame are Business Days only, if you place your order late Friday we will process it on Monday morning.
- All the information provided is confidential, Cleto Reyes USA Inc. doesn’t get or keep on record all your credit card information or details. The forms of payment like credit or debit cards must be linked to a billing address and they must match to the information that the bank institution has on file for the system to approve the payment. We do not accepts money orders or personal checks. If you experience problems with payment, please contact us directly to assist you with the payment.
- All of our customers, dealers and resellers have the option of selecting the service method and company preference for their shipment. Do to this selection all of our shipments are free on board (FOB), meaning that the company is not responsible of late shipments, lost packages, customs and brokerage fees or any damage created during handling by the shipping service
- The initial shipping fee is not refundable once the product has been shipped, if the customer wants to change the delivery address or cancel the order once the package has been shipped a 13.00 USD fee will be charged or discounted if a cancel request is received.
- The packages require signature confirmation at the moment of delivery.
- Cleto Reyes accepts the return or exchange of merchandise with the original receipt and package for up to 60 days after purchase. Online returns apply a 25% restocking fee. The shipping and handling cost are cover by the customer, the original cost of shipping is nonrefundable. Dealer and reseller returns must be handle by them directly, please contact your authorized dealer. All sales are final on personalized or customized products, clothing, shoes and personal items like hand wraps, groin protectors and mouth guards without exception. Returns are refunded in the method of original payment.