When you press the “PLACE ORDER” button, you confirm your order and acknowledge that you have read, understood, and accepted our Terms & Conditions. We will process and dispatch your items promptly and send you an email with a tracking number. If your financial institution does not accept or process your order, we will notify you via email.
We prioritize swift delivery. Here’s how we handle order processing and shipping:
You can choose your preferred service method and shipping company for your orders. Our shipments are “free on board (FOB)”, meaning Cleto Reyes USA is not responsible for late shipments, lost packages, customs and brokerage fees, or any handling damage incurred during shipping.
We prioritize your security. We keep all information confidential and do not store your credit card details. Ensure that your credit or debit card information matches the billing address your bank has on record. We do not accept money orders or personal checks. If you encounter payment issues, our support team is available to assist you.
Once we ship a product, the initial shipping fee is nonrefundable. If you request an address change or cancellation after shipping, we will apply a $13.00 USD fee or deduct it from your refund.
For your protection, we require a signature upon delivery to ensure that packages reach you securely.
We value your satisfaction. You may return or exchange a product within 60 days of purchase with the original receipt and packaging.
If you have any questions, concerns, or need assistance with your order, please contact us at (833) REYES US / (833) 73937-87. We prioritize your satisfaction and are here to help.
